fibtec-docugen Terms of Service

Last updated: 11 November 2026

These terms govern use of fibtec-docugen (“Document Generator”), a product of Fibtec Limited (“Fibtec”, “we”, “us”), by any organisation or individual that creates an account (“you”). By creating an account or using fibtec-docugen, you agree to these terms on behalf of yourself and, if applicable, the organisation you represent.

1. What fibtec-docugen is — and isn’t

fibtec-docugen produces documentation (Markdown documents, diagrams and, if you ask for them, PDFs) from a repository that you upload, using AI models. The documentation we generate is a draft, not a guarantee. It can be incomplete, can contain mistakes, and can describe code as doing something it does not. You are responsible for reviewing it before you rely on it or publish it, especially before using it for security, compliance, audit, safety or contractual purposes.

You are responsible for ensuring you have the right to upload and to have processed whatever repository you give the service — see our Privacy Policy §3.

2. Your account and organisation

• Signing up with an email address and password at a given company domain for the first time makes you the Owner of a new organisation on fibtec-docugen. Every subsequent person who signs up with an email at that same domain joins the same organisation. Free and consumer email providers are not accepted for this route.
• Google sign-in is accepted for any Google account, company or personal. If you have no fibtec-docugen account yet, signing in with Google creates one: with a company address you join the organisation of that email domain (or start it), and with a personal address (for example gmail.com) you get an organisation of your own.
• A session is visible to the person who started it and to your organisation’s Owners. Credit is shared by the organisation.
• You’re responsible for keeping your account credentials confidential and for all activity under your account.
• An API key is a credential: whoever holds it can make calls, within its scopes, that may upload your repositories, spend your organisation’s credit and read its results. You are responsible for keeping your keys confidential and for every call made with them, and you can revoke a key at any time from the API keys page.
• We reserve the right to decline or terminate an account that we believe in good faith is being used fraudulently, abusively, or in violation of these terms.

3. Pilot access

While fibtec-docugen is in pilot, only organisations we have invited can start documentation sessions. Creating an account does not entitle you to one. During the pilot we may limit the number of sessions that can run at once, refuse a session for that reason (you are not charged), and change or withdraw the service or any part of it.

4. Fees, credit and refunds

• fibtec-docugen is billed on a prepaid credit basis: your organisation purchases credit, and each session draws down against that balance. The price of a session is shown to you before it starts and you must confirm it; it is fixed at the moment you confirm. Pricing may change for later sessions; we’ll show the current rate before any action that spends credit. Obtaining a price quote is free.
• If a session fails, or its result is delivered incomplete, the price is returned to your credit balance in full. An incomplete result is still delivered to you.
• Purchased credit is non-refundable once spent on a session that was delivered complete, and we do not guarantee any particular exchange rate on credit packs beyond what’s shown at the time of purchase.
• Payment is processed by Stripe; by making a payment you also agree to Stripe’s own terms for that transaction.

5. Acceptable use

You agree not to use fibtec-docugen to:

• Upload or process a repository, or any content in it, that you do not have the right to process, including personal data you are not authorised to share with a third-party AI provider, and repositories containing live credentials;
• Attempt to circumvent, probe, or interfere with fibtec-docugen’s security, including its authentication, rate limits and API-key scopes, the container in which a session runs, or other customers’ data;
• Use the service to document, or to produce material intended to cause harm, bypass security controls, or violate any applicable law;
• Resell or provide fibtec-docugen’s service to a third party as your own offering, without our separate written agreement.

6. What we keep, and for how long

Your repository and the documentation made from it are not kept indefinitely, and they are not “zero retention” either: they are stored for the length of a session and, for the documentation, a short period afterwards so that you can download it. The periods, what is kept without content, and how you can delete a result sooner, are in our Privacy Policy §1 and §7, and are part of these terms.

That covers our storage, not the AI processing itself: your repository is necessarily sent to our AI provider to produce the documentation (Privacy Policy §4), and that provider’s own data handling for those calls is governed by their own terms, not ours. fibtec-docugen does not build or run your code (Privacy Policy §1).

7. AI generation — what to know

Documentation is produced using third-party AI models (Anthropic’s Claude models). Text produced by a language model, like any such system, can be incorrect, incomplete, or reflect the model’s own limitations, and a repository can contain text that tries to influence the model. Our checks on what is delivered (Privacy Policy §4) reduce some risks; they do not make the content correct. You are responsible for reviewing it — see §1.

8. Data retention and deletion

As described in our Privacy Policy §7, we retain account and organisation metadata, including a content-free record of each session and of each API key (but not the content you process), for as long as your organisation’s account exists or the period given there. We do not currently offer a self-service account-deletion option through the product; contact us at info@fibtec.co.uk to request deletion of your organisation’s account data. You can delete a session’s delivered documentation yourself at any time.

9. Service availability

We aim to keep fibtec-docugen available, but we do not guarantee uninterrupted availability, and fibtec-docugen is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, about the service’s fitness for a particular purpose or the accuracy of AI-generated content.

10. Limitation of liability

To the maximum extent permitted by law, Fibtec’s total liability to you arising out of or relating to these terms or your use of fibtec-docugen will not exceed the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including from your use of AI-generated documentation — see §7. Nothing in these terms limits liability that cannot be limited under applicable law (including liability for death or personal injury caused by our negligence, or for fraud).

11. Intellectual property

fibtec-docugen’s software and platform remain Fibtec’s property. You retain ownership of the repository you upload and of the documentation generated for you; we claim no ownership over either, and do not keep a copy of either beyond the periods in §6.

12. Termination

Either party may terminate at any time; your organisation’s remaining credit balance is non-refundable on termination unless required otherwise by law. Sections that by their nature should survive termination (including §6, §8, §10, and §11) continue to apply.

13. Changes to these terms

We may update these terms from time to time, and make reasonable efforts to notify account holders of material changes before they take effect.

14. Governing law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, matching Fibtec Limited’s own registration.

15. Contact us

info@fibtec.co.uk

Fibtec Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number 07098379